• Build and maintain excellent relationships with L2Tmedia’s outside sales reps as well as clients, with the goal of helping to retain the customer.
• Be the liaison between the client and the internal product delivery teams to make account changes and ensure monthly updates are completed. 
• Identify decreases in customer KPI’s and proactively alert product delivery team to help customers achieve their business goals.
• Assist Management and Sales Team with reports, correspondence, procedures, directives, training materials. 
• Manage a large client load with extreme attention to detail. 
• Be proactive in identifying and organizing new opportunities to ensure L2TMedia is always moving forward. 
• Delegate tasks to appropriate departments.
• Read and apply all SOPs for department to ensure processes are followed.
• Keep abreast of digital media and automotive trends.                                                                        
• Ability to communicate clearly and effectively with outside sales and internal departments.              
• Manage a high volume of daily tasks and prioritize based on deadlines with the ability to re-prioritize based on urgent matters. 
• Ensure all tasks are completed on deadline and communicate to the appropriate party.
• Perform monthly internal account reviews of assigned client list to ensure client KPIs are met.
• Escalate critical issues to manager.
• Understanding automotive competitive landscape across the market (Tier I, II, III); how customers generate revenue, what is important to clients.

• Must be able to work hybrid and commute to Evanston, IL routinely. 
• ​​​​​​​Strong computer skills (Word, Excel, PowerPoint, Outlook).                                                              
• Ability to translate technical aspects to customers-facing business language.
• Proven track record of flawless execution, attention to detail and quality assurance.
• Keeping up with industry trends (read monthly automotive and digital related publications).
• Ability to learn processes and software programs.
• Internal small group presentation skills; ability to write materials, present information and field questions with confidence.
• Exemplary Communication (clarity, tone and convey information in an organized, efficient manner that is suitable for the audience; both written and verbal).
• Customer-centric—conveys strong commitment to think with the customer in mind and eager to increase understanding of auto landscape. 
• Attention to detail and commitment to producing quality work as an individual contributor and team member.
• Problem-solving, both independent and group.
• Critical thinker; ability to anticipate needs and impact of decisions. 
• Self-motivated and team player. 
• Driven to hit deadlines and efficient time management skills.
• Ability to develop relationships built on trust and mutual respect.                                                                 
• Time Management: ability to juggle numerous responsibilities while prioritizing work to ensure all deadlines are met. 
• Can execute tasks independently but recognizes when to seek help to avoid inefficiencies or errors.
• Contributor to bigger team picture (understands how their role impacts overall company goals and contributes to their goals for overall company success).
• Proposes optimal solutions to business problems and escalates critical issues.

• Familiarity with Digital Media platforms (Google Ads, Microsoft Ad, Facebook, YouTube, Google Analytics).
• CRM experience/ Salesforce Experience preferred.
• 1-2 years of Digital media/ automotive industry experience.
• Sales experience.

The above statements are intended to provide a general overview and level of work being performed by most people assigned to this job. They are not intended to be a list of all responsibilities, duties and requirements. Additional duties can be assigned as determined.

L2TMedia is an Equal Opportunity/Affirmative Action Employer. We support a diverse workforce.